Política de cancelación
Subscription Cancellation Policy
This policy explains how Vila subscriptions work and how to cancel one. Vila is operated by Halus LLC.
How your subscription works
- Your subscription renews automatically every 4 weeks until you cancel.
- Your card is charged on each renewal date at the subscription price shown at checkout.
- There is no minimum number of orders and no cancellation fee.
- We email you before each renewal so a charge never comes as a surprise.
How to cancel, pause or skip
You can cancel at any time, with no penalty, in either of these ways:
- Open your subscription portal using the link in your subscription confirmation or renewal email, then choose to pause, skip, reschedule or cancel.
- Email help@tryvila.store and ask us to cancel. We will action it and confirm by reply.
Timing
Changes take effect on future orders. To stop an upcoming order, cancel before its billing date. If a renewal has already been charged and processed, it is treated as a placed order and is handled under our Refund Policy.
Price changes
If we change subscription pricing, the change applies to future renewals only and we will notify you in advance. You are free to cancel before the new price takes effect.
Refunds
Our 90-day money-back guarantee covers first-time purchases. Recurring subscription orders are refundable on unopened items, with return shipping paid by the customer. Full detail is in our Refund Policy.
Contact
Email: help@tryvila.store
Business name: Halus LLC
Address: 227 East Clayton Street, Unit 1, Athens, GA 30601, United States
Support hours: Monday to Friday, 7:00am – 7:00pm EST
