Terms of service
Terms of Service
Halus LLC — Last updated: 11 August 2026
IMPORTANT NOTICE REGARDING DISPUTE RESOLUTION. These Terms contain a binding arbitration agreement and a class action waiver that affect your legal rights. Except where prohibited by law, disputes are resolved by individual arbitration rather than in court. Please read Section 16 carefully.
Please read these Terms of Service (“Terms”) carefully before using tryvila.store (the “Site”) or placing an order. These Terms contain disclaimers of warranties and limitations of liability. By accessing the Site or placing an order you agree to be bound by them. If you do not agree, do not use the Site.
1. Website use
The Site is operated by Halus LLC, trading as Vila. You may use the Site only if you are at least 18 years old and able to form a binding contract. We grant you a limited, revocable, non-exclusive licence to view the Site for personal, non-commercial purposes.
2. Privacy and security
Our Privacy Policy explains how we collect and use personal information and forms part of these Terms.
3. General conditions and conduct restrictions
You agree not to: use the Site for any unlawful purpose; attempt to gain unauthorised access to our systems; scrape, copy or republish Site content without permission; introduce malicious code; interfere with the operation of the Site; resell our products without written authorisation; or submit false or misleading information. We may refuse service, cancel orders or terminate access at our discretion.
4. Products sold for personal use only
Our products are sold for personal consumption only. Purchases for resale, export or commercial distribution are prohibited without our prior written consent. We may limit or cancel quantities purchased per person, per household or per order.
5. No medical advice
Vila products are dietary supplements. Statements about them have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure or prevent any disease. Content on the Site is for general information only and is not medical advice. Consult your physician before starting any supplement, particularly if you are pregnant or nursing, have a medical condition, or take medication. Never disregard professional medical advice because of something you read here. Individual results vary.
6. Modifications to the Site and prices
We may change or discontinue any part of the Site, and change product prices, at any time without notice. We are not liable to you or any third party for any modification, price change, suspension or discontinuance.
7. Payment
You represent that you are authorised to use the payment method you provide and authorise us to charge it for the full order amount, including taxes and shipping. If a payment is declined or reversed we may cancel or suspend your order and any related subscription.
8. Order placement and acceptance
Your order is an offer to buy. We may accept or decline it. Acceptance occurs when we ship the order. We may cancel any order, including after confirmation, if a product is unavailable, if there is an error in pricing or description, or if we suspect fraud. If we cancel an order you have paid for, we will refund it.
9. Subscriptions, automatic payment and cancellation
If you choose a subscription, you are enrolling in a recurring programme and you authorise us to charge your payment method automatically on each billing date until you cancel.
- Billing frequency. The delivery and billing interval is shown at checkout — currently every 4 weeks — and repeats until cancelled.
- Price. Your subscription price is shown at checkout. We may change subscription pricing on notice; changes apply to future renewals only.
- No commitment. There is no minimum number of orders and no cancellation fee.
- How to cancel. Pause, skip, reschedule or cancel any time using the link in your subscription confirmation email, or by emailing help@tryvila.store.
- Timing. Changes must be made before your next billing date. Once a renewal has been charged and processed, it is treated as a placed order under our Refund Policy.
- Promotions. Introductory or promotional pricing applies as described at the time of purchase. Unless stated otherwise, discounts tied to a subscription end if the subscription is cancelled.
10. Shipping
Delivery estimates are estimates, not guarantees. Title and risk of loss pass to you when the carrier takes possession. We are not responsible for carrier delays, incorrect addresses supplied by you, or delays caused by events outside our control.
11. Delivery confirmation
Carrier tracking showing delivery is treated as proof of delivery. If tracking shows delivered but you have not received the package, contact us and we will help you open a carrier investigation. We are not obliged to replace packages confirmed delivered, though we often will as a courtesy.
12. Returns and refunds
Returns and refunds are governed by our Refund Policy, which forms part of these Terms. First-time purchases are covered by our 90-day money-back guarantee, subject to the conditions set out there.
13. Social media and user content
Content you post to our social channels or submit to us must be yours to share, accurate, and not unlawful, defamatory, obscene or infringing. We may remove content at our discretion. We are not responsible for content posted by other users.
14. Testimonials and reviews
Testimonials reflect individual experiences and are not a guarantee that you will get the same result. Some reviewers may have received a product free or at a discount. By submitting a review you grant us a non-exclusive, royalty-free, worldwide, perpetual licence to use, reproduce and display it in connection with our business, including in marketing.
15. Disclaimer of warranties
The Site and products are provided “as is” and “as available” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement, to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, secure or error-free, or that any result will be obtained from using our products.
16. Limitation of liability
To the fullest extent permitted by law, Halus LLC and its officers, employees and suppliers are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, data or goodwill, arising from your use of the Site or products. Our total aggregate liability for any claim is limited to the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
17. Dispute resolution, binding arbitration and class action waiver
Please read this section carefully. It affects your rights.
Informal resolution first. Before starting arbitration, email help@tryvila.store describing the dispute. Most issues are resolved this way. Both parties agree to try in good faith for 30 days.
Arbitration. If we cannot resolve it, any dispute arising out of or relating to these Terms, the Site or our products will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. Arbitration will take place in the State of Georgia or, at your election, by telephone, video or written submission. The arbitrator’s decision may be entered as a judgment in any court of competent jurisdiction.
Class action waiver. You and Halus LLC agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, mass or representative proceeding. The arbitrator may not consolidate more than one person’s claims.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court for infringement or misuse of intellectual property.
Opt out. You may opt out of this arbitration agreement by emailing help@tryvila.store within 30 days of your first purchase, stating your name, order number and that you opt out of arbitration. Opting out does not affect any other part of these Terms.
18. Indemnification
You agree to indemnify and hold harmless Halus LLC and its officers, employees and suppliers from any claim or demand, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.
19. Third-party websites and links
The Site may link to third-party sites we do not control. We are not responsible for their content, products or policies, and linking does not imply endorsement.
20. Intellectual property and copyright notice
All content on the Site — text, images, graphics, logos, product names and page design — is owned by or licensed to Halus LLC and protected by intellectual property law. You may not copy, reproduce or create derivative works without written permission. If you believe material on the Site infringes your copyright, send a notice under the Digital Millennium Copyright Act to help@tryvila.store identifying the work, the material you say infringes it, your contact details, and a statement made under penalty of perjury that you are authorised to act.
21. Electronic communications
By using the Site or emailing us, you consent to receive communications from us electronically. You agree that all agreements, notices and disclosures we provide electronically satisfy any legal requirement that they be in writing.
22. Assignment
You may not assign these Terms. We may assign them, in whole or in part, without restriction, including in connection with a merger, acquisition or sale of assets.
23. No waiver
Our failure to enforce any right or provision does not waive that right or provision.
24. Severability
If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
25. Termination
We may terminate or suspend your access to the Site at any time, without notice, for any reason. Obligations incurred before termination survive it, along with Sections 15 to 20.
26. Governing law
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law principles, subject to the arbitration agreement in Section 17.
27. Entire agreement
These Terms, together with our Privacy Policy and Refund Policy, are the entire agreement between you and Halus LLC and supersede any prior agreements.
28. Questions
Email: help@tryvila.store
Business name: Halus LLC
Address: 227 East Clayton Street, Unit 1, Athens, GA 30601, United States
Support hours: Monday to Friday, 7:00am – 7:00pm EST
