Contact Us
Contact Us
We are a small team and we read every message. If something is wrong with your order, tell us and we will make it right.
Customer support
Email: help@tryvila.store
Hours: Monday to Friday, 7:00am – 7:00pm EST
Typical response time: within one business day
Order and subscription help
Include your order number in your first email and we can help faster. For subscriptions you can also pause, skip, reschedule or cancel yourself using the link in your subscription confirmation email — there is no commitment and no cancellation fee.
Business details
Trade name: Vila
Business name: Halus LLC
Address: 227 East Clayton Street, Unit 1, Athens, GA 30601, United States
Before you write
- Returns and refunds — see our Refund Policy. First-time purchases are covered by a 90-day money-back guarantee.
- Damaged or incorrect items — email us a photo and we will send a replacement at no cost. You do not need to return the item.
- Privacy requests — see our Privacy Policy or our Do Not Sell or Share My Personal Information page.
Vila products are dietary supplements. They are not intended to diagnose, treat, cure or prevent any disease, and nothing our team writes to you is medical advice. Speak to your healthcare provider before starting any new supplement.
