Delivery Policy
Delivery Policy
This policy explains when Vila orders ship, how long they take, and why subscription boxes arrive a few days earlier than you might expect. Vila is operated by Halus LLC.
Your subscription ships 5 days early — on purpose
Every subscription renews and ships 5 days before your current supply runs out, not on the day it does. That head start covers normal transit, so your next box is at your door while you still have capsules left. You should never have a gap in taking it.
| Order | Supply lasts | Renews and ships every |
|---|---|---|
| Buy One | 30 days | 25 days |
| Buy 2 Get 1 Free | 90 days | 85 days |
| Buy 3, Get 2 Free | 150 days | 145 days |
If you would rather receive orders further apart, you can push any renewal back, skip one, or cancel entirely from your subscription portal at any time. There is no commitment and no cancellation fee.
Processing and transit
- Orders are processed within 1–2 business days.
- Delivery typically takes 3–5 business days after dispatch.
- You receive a tracking number by email as soon as your order ships.
- Shipping is free on every order.
Delivery estimates are estimates, not guarantees. Carrier delays, incorrect addresses and events outside our control can extend them.
If something goes wrong
If tracking shows delivered but nothing arrived, or your order is running unusually late, email help@tryvila.store and we will help you open a carrier investigation. If your order arrives damaged or incorrect, send us a photo — we will send a replacement at no cost and you do not need to return the original.
Changing your address
Update your shipping address in your subscription portal before your next renewal date. Once an order has been processed we cannot redirect it.
Contact
Email: help@tryvila.store
Business name: Halus LLC
Address: 227 East Clayton Street, Unit 1, Athens, GA 30601, United States
Support hours: Monday to Friday, 7:00am – 7:00pm EST
See also our Refund Policy and Subscription Cancellation Policy.
